Privacy Policy

We respect your privacy. All personal information collected through our website or booking system (Vagaro) is stored securely and never shared with third parties. This includes your contact details, treatment history, and consultation forms.

Booking & Cancellation Policy

  • A 50% deposit is required to secure all bookings

  • Remaining balance must be paid in person

  • 24 hours’ notice required for cancellations

  • No-shows or late cancellations may result in loss of deposit

  • Late arrivals may result in shortened treatment time

Refund Policy

  • Deposits are non-refundable unless cancelled within the allowed window

  • No refunds on completed treatments unless a fault or adverse reaction occurs

  • Product refunds accepted for unopened items within 7 days (receipt required)

Patch Testing

  • Patch tests required for all tinting or injectable treatments 48 hours prior

  • No patch test = no treatment (strictly enforced)

Gift Voucher Policy

  • Valid for 6 months from purchase date

  • Non-refundable and cannot be exchanged for cash

  • Usable towards any treatment or product

  • Expired vouchers will not be accepted

Children & Guests

  • No children or extra guests allowed in treatment rooms unless agreed in advance

  • HK Hammam is a women-only spa

Sustainability & Ethical Statement

At HK Hammam and HKOrganic, we are committed to responsible beauty and wellness.

  • Our products are handcrafted in Morocco using organic, natural ingredients

  • We source from ethical cooperatives and support women-led businesses

  • Packaging is kept minimal and recyclable

  • Treatments are designed with low-waste and water-saving techniques

  • We believe in protecting both people and the planet

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    HK Hammam Membership Policy

Overview

Our memberships (Glow Ritual, Harmony Ritual, Royal Ritual) offer monthly rituals, exclusive discounts and members-only access to treatments.

Terms

  • Monthly billing via Vagaro

  • Cancel anytime with 14 days’ notice by email

  • Treatments must be used within that month

  • Royal Ritual includes 1x HIFU treatment every 3 months (non-rollover)

Appointments

  • Normal booking and cancellation policy applies

  • Bookings subject to availability

  • Late arrival = reduced time

Discounts & Guests

  • 10–20% off additional services and retail

  • Guest passes valid only during active membership and with prior booking

Refunds & Transfers

  • Membership fees are non-refundable

  • Memberships are non-transferable

  • Missed treatments are forfeited

Contact: info@hkhammam.co.uk

HK Hammam reserves the right to adjust pricing/benefits with 30 days’ notice.