HK HAMMAM & HKORGANIC
Your satisfaction and wellbeing are our priority.
At HK Hammam & HKOrganic, we take pride in providing high-quality skincare, beauty and wellness products.
We understand that sometimes a purchase may not meet your expectations. Our returns and refunds policy is designed to provide a clear and fair process while maintaining the highest standards of product hygiene and safety.
1. Returns Policy
Customers purchasing eligible products online have the right to cancel their order within 14 calendar days of receiving their goods.
To request a return, please contact us within this period.
Email: info@hkhammam.co.uk
Please include:
Your full name
Order number or proof of purchase
Product name
Reason for return, if you wish to provide one
Once you have notified us of your decision to cancel, you must return the eligible products within a further 14 days.
2. Product Return Conditions
For hygiene and safety reasons, we ask that products being returned are:
Unused and in their original condition
Unopened, where hygiene restrictions apply
Returned with their original packaging where possible
Certain sealed skincare, beauty and personal-care products cannot be returned after their hygiene seal has been broken if they are unsuitable for return for health protection or hygiene reasons.
This restriction does not affect your statutory rights if a product is faulty, damaged or not as described.
3. Return Shipping Costs
Customers are responsible for return postage costs when returning eligible products because they have changed their mind.
We recommend using a tracked postal service and keeping proof of postage.
If a product arrives faulty, damaged or incorrect, HK Hammam will cover reasonable return postage costs where a return is required.
Please contact us before returning a faulty or incorrect item so that we can arrange an appropriate solution.
4. Refund Processing
Once we receive your returned products, we will assess the return in accordance with this policy and applicable consumer law.
Eligible refunds will be processed using the original payment method.
Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, as applicable.
Where required by law, refunds will include the original standard delivery charge.
Additional charges for premium delivery options are not refundable beyond the standard delivery cost.
Any lawful deduction for excessive handling of returned goods will be explained to the customer.
5. Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.
Email: info@hkhammam.co.uk
Please provide your order details and, where possible, photographs of the issue.
We will review your concern and arrange an appropriate refund, replacement or other remedy in accordance with your statutory consumer rights.
Your legal rights are not restricted by our standard return period or hygiene-related exclusions.
6. Exchanges
We do not routinely offer direct exchanges for change-of-mind purchases.
If you would like a different product, you may return an eligible item under this policy and place a new order.
Faulty or incorrectly supplied products will be handled in accordance with your statutory rights.
7. Spa Treatments & Appointments
This product returns policy applies to physical products purchased from HK Hammam and HKOrganic.
Spa treatments, hammam rituals, facials, beauty treatments and appointment bookings are subject to our separate Booking & Cancellation Policy.
Customers should refer to our Terms & Conditions for further information about appointment cancellations and treatment bookings.
Nothing in our treatment policies affects applicable statutory consumer rights.
8. Return Address
HK Hammam Spa
11 Cambridge Parade
Great Cambridge Road
Enfield
EN1 4JU
United Kingdom
Please contact our team before sending a return to confirm the appropriate return arrangements.
9. Contact Us
For questions about returns, refunds or product orders, please contact:
HK Hammam & HKOrganic
Email: info@hkhammam.co.uk
Telephone: 020 3441 9797
Address: 11 Cambridge Parade, Great Cambridge Road, Enfield, EN1 4JU
We are committed to handling all return requests fairly, professionally and in accordance with applicable UK consumer protection legislation.
HK Hammam & HKOrganic — Beauty, Wellness & Care.