We want you to be completely satisfied with your purchase.

• Physical products may be returned within 14 days of delivery, in accordance with UK consumer regulations.

• Products must be unused, unopened, and in their original packaging, with proof of purchase.

• To initiate a return, please contact us by email at hkhammamspa@gmail.com within 14 days of receiving your order.

• Once your return request is approved, we will provide you with the return address:

Return Address:
11 Cambridge Parade
Enfield, EN1 4JU
United Kingdom

• Returned products will be inspected upon receipt.

• Refunds will be issued to the original payment method after inspection and approval, provided the product is returned in its original, unopened condition.

• Shipping costs are non-refundable, unless the item is faulty or incorrect.

Please note:

• This policy applies to physical retail products only.

• Spa treatments, services, bookings, and deposits are non-refundable and are governed by our Booking & Cancellation Policy.